We (Distance Learning Plus) warrant that we will carry out the service you have requested with a reasonable level of care and skill. Any liability arising under any agreement between you and us shall be limited to any sums paid by you to us. As far as permitted by law, we shall not be liable to any person for losses or damages that were not reasonably foreseeable and that were not caused by any breach on our part.
If you require any changes to these terms, please request such changes in writing to Distance Learning Plus. We do not undertake to incorporate such changes, but any mutually beneficial suggestions will be considered.
We shall not be liable to any person for any direct or indirect loss or damage as a result of your course enrolment. Should any liability arise, it will be limited to the course fee paid.
We affirm that the course materials provided will meet a satisfactory standard. We aim to produce materials of the highest quality however we do not affirm that they will be error free. You are responsible for inspecting the course materials as soon as is reasonably possible following receipt. It is your sole responsibility to contact us should the course materials not be received in a satisfactory condition.
Many of our courses are accredited by national Awarding Organisations, including (but not limited to) Focus Awards Due to changes in certification processes, it may occasionally be necessary to substitute an Awarding Organisation for another of similar or superior status. Such substituted accreditation will always be from an Ofqual-regulated provider. We reserve the right to do so according to operational requirements, without individual notification.
We will not allow copying of work and where plagiarism is found we reserve the right to withdraw the student from the course without a refund of the course fee.
Assignments must be submitted using the online student interface, or exceptionally by post in specific cases agreed by us in writing. It is suggested you keep copy of such submissions to protect against loss, and if submitting by post you would be well advised to use a trackable guaranteed delivery service. We do not accept any liability for non-delivery.
Your course will be valid for 12 months from the date of purchase. Tutor support is included for that period. Should you need more time to complete your studies, validity and tutor support can be extended on payment of the appropriate fee.
We will dispatch your course the same day if ordered before 2pm. Should your order be placed after this time we will post the next business day. For students enrolled on an online-only programme, you will receive access to your course materials within 24 hours of purchase.
By providing us with your mobile phone number, you consent to us passing this on to our Courier, who will notify you by SMS of the delivery time of your course materials. Your number will not be forwarded to any other parties by either ourselves or the Courier.
If you choose to pay by instalments, the initial payment covers administration, postage and packaging. Your course fees are then split into equal monthly payments. The first payment will be taken within 15 working days of enrolment, and you should allow for this payment in your budgeting.
At the time of enrolment, you will be asked to provide your bank account number, sortcode and account holder name – these details will be collected through our secure server and are required to set up the Direct Debit service for your course fees.
You will receive details of your Direct Debit payments in a letter, included with your course materials. If any of the details on this letter are incorrect, or you wish to make an amendment, please contact us straight away in order to ensure you don’t incur additional charges.
All outstanding debts to us must be made before we will issue you with a certificate. Failure to make necessary payments may also result in withdrawal of tutor support.
An administration fee of £15 (including VAT) will be charged to your account for each and every occasion a direct debit is returned unpaid
We reserve the right to refuse enrolment on any of the courses we offer.
All copyright and other intellectual property rights relating to the course materials are either owned by or licensed to us. Copying, adaptation or any other use of all or any part of it without our express permission is strictly prohibited.
We will not disclose your details to any person, unless you have given your consent or we are compelled to do so by law or in response to a valid, legally compliant request by any law enforcement agency or government authority.
Your payments are made through our secure payment processing centre. We never receive your card details when entered through our website.
Promotions are subject to availability and may be withdrawn at anytime.
Should you choose to pay in instalments these will be taken on the anniversary date of your first payment and will conclude once your account is clear.
Under the Consumer Contracts (Information, Cancellation and Additional) Charges Regulations 2014, you have the right to cancel your course within 14 days. To exercise this right, you must inform us of your decision to cancel your course by a clear statement (e.g. a letter sent by post or email) within 14 days from the day you receive it. We will process the refund for your course within 14 days of receiving your materials back, less postage and packing.
Refunds are not available for international students (living outside of the UK and Ireland).
After the 14 days have elapsed we will not accept a refund request and any returned materials will be refused delivery. You remain liable for all fees plus any additional charges incurred for administration, failed direct debit payments or chasing action, including legal fees if appropriate.
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